Privacy Policy

Privacy Policy for Carver House Fudge & Brittle Company, LLC

Last Updated: February 4, 2025

1. Introduction

Welcome to Carver House Fudge & Brittle Company, LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase our artisanal fudge and brittle products, visit our website, or interact with us at in-person events.

2. Information We Collect

a) Information You Provide:

• Contact information (name, email address, shipping address, phone number)
• Payment information (processed securely through our payment processors)
• Order history and preferences
• Any communications you have with us about your orders or products

b) Information Automatically Collected:

• Device information (IP address, browser type, operating system)
• Website usage data through analytics tools
• Cookie data and similar tracking technologies
• Shopping patterns and preferences

3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate about your orders and shipping
• Send marketing communications about our products, special offers, and updates (you may opt out at any time)
• Improve our website, products, and customer service
• Analyze website traffic and usage patterns
• Comply with legal obligations
• Prevent fraud and maintain security

4. Information Sharing and Disclosure

We may share your information with:

Payment processors and shipping providers to fulfill your orders

Analytics providers to understand website usage

Marketing service providers to send communications

Amazon.com when you purchase through our Amazon store

Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

5. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Opt out of marketing communications
• Request deletion of your information (subject to legal requirements)
• Disable cookies through your browser settings

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Children's Privacy

Our products and services are not directed to children under 13. We do not knowingly collect information from children under 13.

8. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you can reach us at info@carverhousefudge.com.

10. California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

a) Right to Know You have the right to request that we disclose:

• Categories of personal information we've collected about you
• Categories of sources from which we've collected the information
• Business purposes for collecting or selling the information
• Categories of third parties with whom we share the information
• Specific pieces of personal information we've collected about you

b) Right to Delete You can request deletion of personal information we collected from you, subject to certain exceptions for legitimate business purposes such as completing transactions, detecting security incidents, or complying with legal obligations.

c) Right to Opt-Out While we do not sell your personal information, California law requires us to explicitly state this fact and inform you of your right to opt-out if we were to do so in the future.

d) Right to Non-Discrimination We will not discriminate against you for exercising any of your CCPA rights. We will not:

• Deny you goods or services
• Charge different prices or rates for goods or services
• Provide different levels or quality of goods or services
• Suggest you may receive different prices or quality

e) Exercising Your Rights To exercise these rights, you can:

1. Submit a request through our online contact form
2. Email us at info@carverhousefudge.com

We will verify your identity before fulfilling your request. You may need to:

• Provide sufficient information to verify your identity
• Describe your request with enough detail for us to properly understand and respond

We will respond to your request within 45 calendar days. If we require more time (up to 90 days), we will inform you in writing.

f) Authorized Agent You may designate an authorized agent to make a request on your behalf. The agent must:

• Provide proof of your written permission
• Verify their own identity with us
• Submit proof of registration with the California Secretary of State (if applicable)

g) Data Collection Disclosures In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, address, email)
• Commercial information (products purchased, order history)
• Internet activity (website usage, cookies)
• Geolocation data (IP address)

For detailed information about how we handle each category, please refer to sections 2-4 of this Privacy Policy.

11. International Users

Our services are hosted in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States.